Genesys Lowers Carbon Emissions by 8%  - Smart Energy Decisions

Commercial, Energy Efficiency, GHG Emissions  -  June 22, 2023

Genesys Lowers Carbon Emissions by 8% 

Genesys, a global cloud company in AI-powered experience orchestration, announced an 8% decrease in carbon emissions year-over-year.

The decrease was accomplished by transitioning customers from on-premises solutions to Genesys Cloud CX built on Amazon Web Services (AWS). Research has demonstrated that organizations moving their on-premises workloads to AWS decrease their carbon footprint by approximately 80%.

The company set 2030 goals, including a nearly 25% decrease in GHG emissions since it began measuring its footprint in its  fiscal year ending January 31, 2021.

Details were provided in the company’s ESG report.

"A strong sustainability foundation is rooted in empathy, inclusion, engagement and innovation — all of which are at the core of everything we do here at Genesys," said Bridgette McAdoo, chief sustainability officer at Genesys in a statement. "We moved at a rapid pace over the past three years to affect meaningful and lasting positive change that's well beyond just setting goals. We are a sustainability leader in the customer experience industry and bringing our employees, customers and partners with us."

Genesys officially launched its sustainability initiatives in 2020 and in 2021, the company announced its 2030 goals to become ng carbon neutral.

The company received a B grade from the Carbon Disclosure Project (CDP) — a two-grade improvement in just one year and improved from a bronze to a gold rating by EcoVadis in less than two years.

Genesys achieved  LEED Platinum certifications for its new offices in Galway, Ireland; and Menlo Park, California and committed to setting science-based targets (SBTi) for its near-term emissions reductions


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